Improving item development with Surpass Copilot: A case study with Inteleos

Discover how Inteleos, a global non-profit community of more than 150,000 medical professionals, improved their item development workflow using Surpass Copilot.

In 2025, Inteleos ran a large-scale pilot with 95 SMEs across 14 countries, using Surpass Copilot to draft and refine items directly within the Surpass Platform.

Explore the results in this new case study, including improved time efficiency for item development, strong SME endorsement and confidence in continued use, and consistent alignment with assessment standards.

In 2025, Inteleos,  a global non-profit community of more than 150,000 medical professionals, ran a large-scale pilot with 95 SMEs across 14 countries, using Surpass Copilot to draft and refine items directly within the Surpass Platform.

The results in this new case study included improved time efficiency for item development, strong SME endorsement and confidence in continued use, and consistent alignment with assessment standards. 

Key objectives of the pilot included:
•Reprioritize SME time from manual 
item drafting to technical oversight
•Address the gap between rising 
demand for new assessment content 
and the limited availability of SMEs
•Improve efficiency and productivity 
for both SMEs and internal assessment 
teams, without compromising quality 
or governance

Key outcomes included:

*Faster item creation
Estimated 76% time 
saved per item

*75% faster item 
development
45-60 min > 10-15 min 
per item

*15% higher 
acceptance rates
More items making it through 
review - less wasted effort

*Improved SME 
productivity
4x more items a SME can 
draft in the same time

*Consistent quality 
standards

Based on the results of this case study, items generated using 
Surpass Copilot achieved higher acceptance rates during review 
compared to traditionally developed items that did not involve the 
use of Surpass Copilot, indicating that AI assistance improved item 
quality while reducing the effort required to move items from draft 
to approval.
By embedding AI directly into the existing item development 
process, Inteleos was able to support SMEs more effectively, helping 
them focus their expertise where it matters most, on clinical 
accuracy, relevance, and assessment quality. 

Read the full case study and results at: https://surpass.com/news/2026/inteleos-case-study/