From Pencils to Keyboards & 40% Global Expansion: How Kryterion Helped TruMerit Realize Its Vision Through Technology

TruMerit, a global leader in healthcare credentialing, realized by 2010 that their paper-and-pencil exam model was slowing growth. To fulfill their vision of global workforce mobility, TruMerit needed more than a test delivery vendor—they needed a true innovation partner. Enter Kryterion…..

Prior to 2011, TruMerit’s exam format was solely paper-and-pencil based. While this was once the standard method for testing throughout the industry, its limitations had now become a significant obstacle to growth and operational efficiency. The logistics alone made it increasingly difficult,
including the secure printing, shipping, and distribution of thousands of physical exam booklets across numerous countries. This process was expensive and slow, not to mention that it also increased the security risks significantly.

TruMerit recognized that the days of paper and pencil exams were over. To grow and survive, they needed to embrace new technologies that were available, and they needed a partner to help lead them in this exciting new direction. That partner was Kryterion.

The organization’s strategic partnership with Kryterion, initiated in October 2010, marked a pivotal transition away from an outdated testing model. The first computer-based exam was successfully launched in 2011, launching a new era of efficiency, security, and global reach for TruMerit.

This fundamental shift from paper to online exam delivery was powerfully enhanced by Kryterion’s flexible proctoring options. The ability to offer candidates both on-site testing at a global network of secure centers and privately proctored exams online dramatically increased accessibility, breaking down geographical barriers for test-takers everywhere.

Kryterion’s Webassessor platform is highly user-friendly and easy to navigate, which streamlines internal workflows and reduces the administrative burden of exam management. The seamless backend experience and low volume of technical support inquiries provides a smooth and positive process for candidates. As TruMerit continues to scale, the organization looks forward to leveraging greater system automation to manage the increasing volume of applicants with even greater efficiency.

Find out more here